Refund policy

RETURNS POLICY

We only stock styles that we love, so we know you’ll look great in our gear.
If for any reason there is an issue with your garment we have a flexible returns policy so you can shop with us worry free! If you have changed your mind or have chosen the wrong size, we will happily offer store credit for the item/s so that you can pick something more suitable :)

In the case of manufacturing faults or incorrect items, we will gladly refund the method of payment used once the item has been returned. In this case the cost of returning the item will be borne by us.
Please email us at sales@klcountry.com.au for more information.

Sale items: All sale items are final sale. Meaning we do not offer a refund or exchange for credit on these items. Sale items do no include items purchased with a special code or voucher. 

RETURNS PROCESS

In order for us to provide you with a credit note on your return, it must meet the following conditions:

1.  Items must be returned within 14 days for domestic and 21 days for international.

2.  Items must be returned in original condition - unworn, unwashed and with all tags attached. Our team will inspect the return before we issue out a credit note. KL Country reserves the right to refuse the return if it does not meet these conditions. You will be notified via email if your item is not suitable for a return and we will arrange to send the items back to you.

3.  Must be a full-priced item.

4.  Write an email to sales@klcountry.com.au letting us know your name, order number​ and the reason for your return. please be as detailed as possible and include this information in your returns parcel along with your original invoice

5.  Send the item back to us at the mailing address provided in the email.

NOTE: For hygienic reasons; cosmetics, hosiery, swimwear and earrings cannot be returned.

The cost of return shipping will be at the customer's expense and will not be refunded or added onto your credit note. Returned items not received or lost in transit will not be issued a credit note or replacement.

PLEASE TAKE CARE

Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when first trying on your new outfit. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected, the decision is final and not negotiable.

RECEIVED RETURNS

All our returns are processed within 1-3 business days by our friendly staff. You will be contacted by our team as soon as the garment has been inspected.

FOR A SMOOTH RETURN

It is recommended that you:

1. Use a traceable delivery method for all returns and

2. Insure your delivery for safe return to KL Country so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.